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My Account Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most about My Account for AgDirect®.

    FAQ Sections: 

    General My Account

    Enrollment

    Login Credentials

    Account Details and Transactions

    Make a Payment

    Statements

    Guests and Guest Management

    General My Account

    1

    Online account access is a digital system that enables you to view your AgDirect accounts and transactions, schedule one-time or recurring payments, and view statements. Authorized guest users can be invited to access your AgDirect accounts, too. 
    2

    For the best performance, online account access should be used on the current or previous two major releases of Chrome, Firefox, Edge, or Safari. The My AgDirect Account mobile app requires iOS 15.0 or later or Android 12.0 or later. Your computer and mobile device operating system should be kept up to date with the latest recommended security updates and upgrades. 
    3

    Log in to My Account on a smartphone, tablet, or computer. 
    4

    We take safeguarding your personal and financial data very seriously. That’s why we use technology and processes to help identify and prevent fraud and keep unauthorized parties from gaining access to your information. Additionally, you get peace of mind with verification of your identity with multi-factor authentication, automatic notification to help you stay aware of changes and to stop fraud, and alerts to keep tabs on account activity. 
    5

    Please call customer service Monday - Friday between 7:30 a.m. and 5:30 p.m. CT at 866-507-6555. 
    6

    From the account dashboard page, select your name in the upper-right corner of the screen. Then select Profile. 

    Enrollment

    1

    From https://www.agdirect.com/: 

    1. Select Customer in the “Login” dropdown in the top, right-hand corner. 
    2. From the LOG IN page, select Enroll here and follow the instructions.  

      From the AgDirect My Account Mobile app*: 

    1. Download the My AgDirect Account app from the App Store or Google Play. 
    2. Open the app and select Enroll, located towards the bottom of the page, and follow the instructions. 

    *Your mobile carrier’s messaging data rates apply. The App Store is a service mark of Apple, Inc. Google Play is a trademark of Google, Inc.
    2

    To enroll on behalf of a company or entity, authorized users (liable account parties), call our customer service team at 866-507-6555. 

    Login Credentials

    1

    1. Visit https://www.agdirect.com/ and select Customer from the Login dropdown. 
    2. Enter your Username and Password and select Log in. 
    3. Enter the verification code sent to your delivery method selection and select Continue. 
    4. Review and accept the Terms of Use and select Accept. 
    2

    1. Open the mobile app from your device. 
    2. Enter your username and password and select Sign In or scan your face or fingerprint if using biometric log in (must be set up on your mobile device). 
    3. If you log in using a password, enter the verification code sent to your delivery method selection and then select Continue. 
    4. Review and accept the Terms of Use and select Accept. 
    3

    1. From the Log In screen, select Forgot username. 
    2. Confirm your identity information and select Continue. 
    3. Your username will be emailed to you at the email address on file. 
    4

    1. From the Log in screen select Forgot password. 
    2. Enter your username in the Forgot Password screen and select Submit
    3. Enter the verification code sent to your delivery method selection and select Continue
    4. Create and confirm your new password and select Go to LogIn
    5. Enter your Username and Password and select Log in. 
    5

    Log in and select your name in the top right corner of the screen, then  select Security. 

    Account Details and Transactions

    1

    From the account dashboard page, click anywhere on the account tile/window that you want to view. An account details window will be displayed at the top of the page. To view more details select Show more details +. 

    Transaction details will be displayed below the account details. You can search for specific transactions by using the Description keywords , Date, Amount or Transaction Type filters. Up to 18 months of detailed transaction activity is available online. 
    2

    1. From the account dashboard page, click anywhere on the account tile. 
    2. Using the Date, Amount or Type filters, select the transactions you want to view/export. 
    3. To export, select Export Transactions and a file will be downloaded to your computer’s browser. 
    3

    1. From the account dashboard page, select your name in the upper-right corner of the screen and then go to Account Settings. 
    2. Click the arrow next to the account name 
    3. Select Edit nickname under the account name displayed. 
    4. Enter the new name and Save changes. 

    *Note that nicknames are only visible in My Account and the My AgDirect Account mobile app. Nicknames are not displayed on your statements.

    Make a Payment

    1

    1. Select Make a Payment from any screen or select Payments from the menu bar at the top of the screen. 
    2. Select the AgDirect account you wish to pay. The account may already be displayed for you. 
    3. Select the external account that will be used to pay your AgDirect account. If you have not set up an external funding account, select Manage external accounts , then select Add an external bank account and follow the instructions. 
    4. After your external bank account is set up, select whether the payment will be a one-time payment or a recurring payment and select Continue. 
    5. Choose the payment date, then choose the amount you wish to pay: 

    Pay next statement total amount due. Choose this if you want to pay the total amount due as shown on your last statement. You can choose to pay more towards the account principal by checking the box and entering an amount. 

    Pay other amount towards statement. Choose this if you wish to make a payment that is less than the total amount due as shown on your statement. 

    Pay towards principal or interest. Choose this option if you want to make an additional payment towards principal or interest. Please note that this payment will reduce your interest or principal balance, but it will not be applied towards your next statement total amount due.

    1. Select Continue. 
    2. Review the payment details and edit if necessary. 
    3. Select Submit and you will be presented with a confirmation page. 
    2

    From the account dashboard page, select Payments from the menu bar at the top of the page, then select Manage Scheduled Transactions. 
    3

    To set up alerts,  

    1. From the account dashboard page, select your name in the upper-right corner of the screen, then select  Alerts. 
    2. Select the account to enable alerts for, then select your delivery method. 
    3. For Payment Due alerts, you must also select the number of days before the due date you wish to receive the alert. 
    4

    In addition to making one-time or regularly scheduled payments, all accounts except for leases, can be paid off within My Account online. To pay off an account, select Payoff Information from the Payments menu on your account dashboard. 

    Statements

    1

    1. From the account dashboard page, select View Statements. 
    2. Select the account you wish to view and then select a statement to View or Download. 

    Up to 36 months of statements are available online. All year-end summary statements, payment reminders and rate change notices will continue to be mailed to your address on file. 
    2

    1. From the account dashboard page, select your name in the upper-right corner of the screen, then go to Account Settings. 
    2. To turn off paper statements for all accounts, select Opt out of paper statements button above the list of accounts. 
    3. To turn off paper statements for specific accounts, check the box next to the account. 

    *Note this feature is only available online to begin with and only the primary account holder can turn off/on paper statements.

    Guests and Guest Management

    1

    1. From the account dashboard page, select your name in the upper-right corner of the screen, then go to Guest Management. 
    2. To add a new guest, select Add a New Guest. 
    3. Complete the required guest information and select Create Invitation. 
    4. An email invitation will be sent to the guest with enrollment instructions. 
    2

    1. From the account dashboard page, select your name in the upper-right corner of the screen, then go to Guest Management. 
    2. Select the three dots to the right of the guest user you wish to manage, then you can set their account permissions as follows: 
    • None: Guest has no access to the account 
    • View only: Guest can only view the account and does not have any payment rights 
    • Payment to loan: Guest can view AND make payments to this account 
    • Manage external accounts: Check this box if you want to grant your guest user the ability to create new external funding accounts or delete external funding accounts. 
    3

    1. Login with your assigned username. 
    2. From the account dashboard page, select your name in the upper-right corner of the screen. You will be presented with a list of “Working As” names from users who have invited you to work on their behalf. 
    3. Select a name. In the upper right corner, you will now see your name with your “working as” name below. You can now navigate the system working on behalf of the selected individual, based on permissions given to you. 
    4

    Guest permissions are set at the account level. The customer who invited you as an authorized guest will need to log in to My Account and manage your permissions for the new account.